Satisfaction Guarantee

Whether you are buying for yourself, or as a gift, you can buy from us with confidence, knowing that we want you to be delighted with any product you purchase.  We pride ourselves on our customer service and are proud to offer a “No Questions Asked” return policy.

Silver Charm Shop’s Customer Bill of Rights

Our Customers are our top priority. They should always expect:

• Polite, courteous and knowledgeable service.  We guarantee we will always treat our customers with respect and courtesy.  We take pride in our polite, efficient service and look forward to pleasing every customer.

• Easy access to Customer Service that is responsive to their needs.  We strive to answer all customer inquiries within 8 business hours with specific, helpful information.

• Fast, accurate order processing.  Your order will be checked and double checked for accuracy and design flaws before it is shipped out.  You can be sure that if your order will be shipped out quickly, complete and without substitutions.

• Reliable shipping.  All U.S. orders are shipped with delivery confirmation and are fully insured at no cost to the buyer.
   

• Full disclosure of all information including shipping information, return and privacy policies.  We believe the smoothest transactions take place when a buyer has access to all the information on shipping rates, return policies, and privacy policies.

• A “No Questions Asked” return policy.  Returns are easy and processed within 72 hours of receipt.  See our Return Policy page for full details.
   

• A privacy policy that protects our customer’s information.  Flying Carpet Imports Silver Charm shop will not sell, rent, divulge or loan any information regarding its customers to any third party. Any information received is held with the utmost care and security, and will only be used for the purposes of shipping your order and contacting you in the event we have any immediate questions or updates concerning your purchase.  See our Privacy Policy page for full details.

• An iron-clad “No Spam” policy.  We will only send you an email if there is an update or pressing question about your current order or return.  We never email or telephone our customers for sales purposes.