Flying Carpet Imports Silver Charm Shop is committed to providing quality products and we strive to provide excellent customer service!

Please visit our Frequently Asked Questions (F.A.Q.) page for a range of information covering customer service topics as well as product information. If you do not find an answer to your question please feel free to contact us. We take pride in responding to your inquiries and processing orders as quickly and efficiently as possible.

Customer Service Hours

Monday - Friday, 10am to 4pm PST. We are closed all weekends and holidays.

Flying Carpet Imports
PO Box 60209
Santa Barbara, CA 93160-0209

By Email

Email is our primary method of communication. Not only does email document your question or concern, minimizing any opportunity for confusion, it allows us to promptly route your request to the appropriate department for a quick response. Our goal is to answer all emails within one business day. Through our years of experience, we have found that email is typically much more efficient for both of us!

Sales Questions

sales@silvercharmshop.com - Expect an answer in 8 business hours or less, Monday - Friday.

Payment Questions

payments@silvercharmshop.com - Expect an answer in 8 business hours or less, Monday - Friday.

Return Questions

Please read our Return Policy page to return an item.

By Telephone

If you prefer to communicate via telephone please call us at (805) 696-6901 Monday - Friday, 10am - 4pm PST).